REFUND POLICY

We know you are going to love The Steamer Stand®! However, if for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy for orders placed directly through TheSteamerStand.com.

You have 30 days from the date your order is delivered to request a return.

RETURNS

To be eligible for a return, your item must be returned in the same condition in which it was received, with all parts and accessories included and in its original box packaging. Proof of purchase may also be required.

To start a return, log in to your Customer Account on our website or contact us at info@thesteamerstand.com.

If your return is accepted, we will provide you with a prepaid return shipping label, along with instructions on how and where to send your package.

Please do not send your item back without first requesting a return. Returns sent without prior authorization may not be accepted.

DAMAGES OR ISSUES

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective, or if you receive the wrong item. We will evaluate the issue and work with you to make it right.

EXCHANGES

If you would like a different item, the fastest option is to return the item you received and, once your return is accepted, place a separate order for the new item.

REFUNDS

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@thesteamerstand.com.

NON-RETURNABLE ITEMS

Gift cards are non-returnable.

Items specifically marked Final Sale at the time of purchase are not eligible for return.

PURCHASES MADE THROUGH OTHER RETAILERS

This return policy applies only to purchases made directly through TheSteamerStand.com.

If you purchased The Steamer Stand® through Amazon or another authorized retailer, your return must be processed through the retailer from which it was purchased and is subject to that retailer’s applicable return policy.

QUESTIONS?

For any questions regarding a return, please contact us at info@thesteamerstand.com.